Thomas Miller B.V. is the Group’s entity based in Rotterdam. It is a regulated authorised agent, holding a delegated underwriting authority (‘volmacht’) for UK P&I Club N.V. based in Rotterdam. This enables Thomas Miller as a group to continue to operate in Europe post-Brexit.

Thomas Miller B.V. writes the following insurance business:

  • Protection & Indemnity for ship owners and charterers
  • Insurance and related risk management services to the international transport and logistics industry
  • Protection against malicious loss or damage caused by a third party (war risks)
  • professional indemnity insurance for transport professionals

In case you have a claim on your insurance policy, please revert to your broker or your regular claims contact.

Regulatory information

Thomas Miller B.V. as an authorized agent, in accordance to article 2:92 of the Financial Supervision Act (Wet op het financieel toezicht, "Wft"), falls under the supervision of the Dutch Authority for the Financial Markets (AFM). Thomas Miller B.V. is licensed by the AFM under license number: 12046175. 

The registered and actual address of Thomas Miller B.V. is Thomas Miller B.V. Wilhelminakade 953A, 3072AP Rotterdam, The Netherlands. Thomas Miller B.V. is registered at the Chamber of Commerce under number: 72109106.

Additional information

Please note that we, Thomas Miller B.V., as the authorised insurance agent of the insurer, UK P&I Club N.V., do not make personal recommendations in respect of certain aspects of our insurance products such as on whether a particular limit of liability or deductible is sufficient. The insurance offered is based on the information provided to us by you or your insurance broker. Please note that any remuneration paid by Thomas Miller B.V. to its employees is primarily by an annual salary.

Privacy

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Complaints procedures

We are dedicated to providing you with a high quality service and we want to ensure that we maintain this at all times. If you feel we have not met your expectations please first write to your insurance broker or intermediary, if any. In the event that you remain dissatisfied, please contact:

The Compliance Officer
Thomas Miller B.V.
Wilhelminakade 953A
3072 AP Rotterdam
The Netherlands
Tel:+31 (0)10 750 3400
Email: complaintsEU@thomasmiller.com

If you are a member based in the European Economic Area you may be able to refer this matter to the Financial Ombudsman Service. Their contact details are as follows:

Stichting Ombudsman Schadeverzekeringen
Postbus 237
3454 ZL DE MEERN
Netherlands
Email: klacht@ombudsmanschadeverzekeringen.nl

Following this complaint procedure does not affect your rights to take legal action.