Customer Support Account Executive


  • Date: 14/07/2017

Reports to: Customer Support Team Manager
Direct Reports: N/A
Working Arrangements:  Fixed Term Contract – nine months with possible extension to 12 months or permanent position.  Monday to Friday 9.30 to 5.30

Company background:

The Thomas Miller Group is an independent and international provider of insurance, professional and investment services. BLP (Building LifePlans Ltd), part of the Thomas Miller Group, has been providing building defects insurance since 1999.

Overall Objective of Role:

The main objective of the Customer Support Account Executive role is to provide administrative assistance to BLP’s internal clients such as the underwriting, sales and technical teams.  Also as part of a close knit and busy team this role will assist the business in meeting its client and new business commitments and targets.

The Customer Support Account Executive is the first and main point of contact for BLP’s customers and business partners and so providing a high quality customer service is paramount.  We are looking for a bright, resilient person with experience of working in a demanding customer service environment who is commuted to delivering a first class administrative service for BLP.

Main Responsibilities:

  • To respond to customer and colleague queries in a proactive and helpful manner
  • To triage incoming calls and emails and deal with them proactively and appropriately
  • To support BLP customers through the customer transaction journey when using BLP’s products and services
  • To create customer documentation such as policy documents and certificates of insurance accurately and on time
  • To maintain high levels of customer service in every aspect of the role
  • To Proactively build and maintain excellent client relationships
  • To close business and credit control, if required
  • To use and maintain customer/project details on the customer relations, underwriting and technical systems
  • To provide administrative and logistical support and assistance to other BLP teams and colleagues as required
  • To provide support on any on-going business initiatives and projects as required

Person Specification:

Experience

  • Ideally no less than 1 year's experience of working in a high volume customer service environment such as a call centre - essential
  • Previous experience of the insurance or financial sales industry would be ideal – desirable
  • Previous experience of administration
  • Ability to demonstrate resiliency at work – essential.

Personal Attributes and Skills

  • Highly motivated and with a can do attitude
  • Customer focused mind set with a good client manner
  • Customer services and relationship management skills 
  • Strong written communication skills and a good telephone manner
  • Ability to produce accurate and compliant client work
  • Ability to deliver against agreed targets and deadlines.

www.blpinsurance.com

Contact

To apply please send your CV and a covering letter to jessica.davenport@thomasmiller.com.  Please include details of your current salary and notice period