Client Service Executive, TM Wealth Management


Company Background:

The Thomas Miller Group is an independent and international provider of insurance, professional and investment services. Thomas Miller Investment is a leading investment and wealth manager for private and institutional clients.

Thomas Miller Investment's Wealth Management service, part of Thomas Miller Investment, utilises sophisticated financial planning tools to demonstrate to our clients how their financial future might look. We then develop a clear and straightforward blueprint to help secure their financial objectives. This includes: cash management, investment management, tax efficient investment strategies, retirement planning, and inheritance tax planning.

We are looking for a dedicated, financial administrator with a client service focus, who has worked in financial services and is looking to further develop their client service career within a wealth management business.

Job Description:

The main purpose of the Client Service Executive is to provide an administrative support service to Private Client Partners and Consultants and to ensure clients receive a smooth running, professional and customer focused experience with Thomas Miller.

The role holder will support the Private Client Partners and Consultants in managing their client work and relationships and ensure the companies’ client administration system is kept compliant and up to date at all times.

The Client Services Executive will ensure that Consultants are effectively supported to allow them to achieve their individual targets in an effective and efficient manner whilst adhering to the businesses processes and compliance framework.

Main Responsibilities:

Administrative

  • Managing all documentation within the client journey (e.g. composition of routine correspondence, letters of engagement, responding to client correspondence, preparing letters of authority for signing) in a timely and accurate manner
  • Complete client application forms in line with suitability report recommendations and ensuring these are received and returned by the client
  • Completion of client and provider meeting notes and ensuring these are loaded to the client administration system
  • Liaison and work with Central Operations and Paraplanning teams
  • Dealing with finance queries including Invoices, billing, commissions, etc.
  • Maintaining the customer relations system regarding fact finds (CCQ’s), information, records, actionable and brought forward items with a focus on data quality
  • Ensuring the business stays compliant with regulatory requirements and internal processes.

Client Service

  • Manage the workflow of Consultants / Partners by efficient co-ordination of central services such as paraplanning, valuations, business processing etc
  • Arrange client meetings, valuations, meeting packs and manage Consultants / Partners diaries
  • Be first contact point for clients
  • Be able to handle general queries from clients by either dealing with the subject matter or escalating the query to the Consultant / Partner.

To undertake any other duties as may be reasonably required by the business.

Person Specification:

Qualifications

  • Educated to A ‘level (or equivalent) standard – desirable
  • Attained or working towards relevant financial services qualifications – desirable.

Experience

  • At least two years’ experience of working in a Wealth Management company or a regulated financial services environment – essential
  • Ability to organise and prioritise own workload and that of consultants / partners – essential
  • Experience of working with high net worth individuals – desirable.

Knowledge

  • MS Office in particular Excel – essential
  • Intelligent Office (IRESS) or similar – desirable
  • Voyant, Exchange, SE1, Financial Analytics – desirable
  • Understanding of how current financial legislation and regulation impacts on their role and the work of the consultants / partners – essential
  • Product knowledge of ISSA’s, SIPP’s, onshore and offshore bonds – essential.

Personal Attributes and Skills

  • Highly motivated and with a can do attitude
  • Customer focused mind set with a good client manner
  • Desire and commitment to undertake technical training where relevant
  • Excellent communication skills, covering the written and spoken word
  • Ability to produce accurate and compliant client work
  • Ability to deliver against agreed targets and deadlines.

Contact

To apply please send your CV and a covering letter to emma.brett@thomas.miller.com.  Please include details of your current salary and notice period.